Q: Will I be charged for shipping fee and import tax?
A: Yes, all the quotations are on the base of FOB Guangzhou,  And your order will be free shipping only if the amount of the order is more than 3000USD.

Q: Will Qifu produce a customized pearl jewelry piece for me?
A:  Qifu Pearl provide the individual service for customers,you can alter our curent designs, also we can match settings with different pearls to create a unique pendant or earring. The length of pearl necklace and bracelet strand can also be adjusted easily according to the customer’s needs. Also, if you provide us with samples or drafts with the details of specification, we will be pleased to quote.

Q: If I want to purchase for a large quantity, can I get a discount on your listed prices?
A: All the jewelry has been discounted already, but if you want to purchasing for a super large quantity, please contact with us before purchasing and we will give you advise on saving money.

Q: What is your payment method?
A: We now accept Papal (www.paypal.com) for payment.
Our papal account is Hu Cui Xiang. Email:sale@qifujew.com
Another payment option is through T/T. Our bank account is
Name??Yin Bida
A/C??636-738957-833
BANK NAME??THE HONGKONG AND SHANGHAI BANGKING CO LTD
BANK ADDRESS??THE MANAGER EAST OCEAN CENTRE??98 GRANVILLE ROAD??TSIM SHA TSUI EAST??KOWLOON??HONG  KONG
SWIFT??HSBCHKHHHKH
COMPANY ADDRESS: 3rd Floor, #13 Building, #24 Mai Hua Road, Meihuayuan Baiyun, Guangzhou510510, P.R. China
Please Note: After you transfer the money through your bank, please send the copy of remittance to us by fax at: (86)20-38808816 

Q: When will I receive my ordered items?
A: We normally ship by FedEx /EMS/UPS/DHL, which is safe and relative fast with online tracking (usually need 4-8 business days to arrive). We wll inform you the tracking number once we send out the parcel.If you require very fast delivery, we can ship your items by FedEx/EMS/UPS/DHL service.  It will be better if you have an account of shipping.
  
Q: How much is shipping fee?
A: It depends on:
    1). Weight and size of your package   2).The Insurance for the merchandces if you need
    3). The location we are shipping to (the address you provide)

 Q: Can I cancel my order if I change my mind?
A: Yes. You can cancel your order any time before the order starts. If you confirmed the order and it has already been started , you can’t cancel your order, otherwise we will forfeit the deposit

Q: Can you send me a catalog?
A: At present, we don’t provide the catalog since we have over 5000 styles. You can find any items you need on our website.At the meanwhile,  we will pleased to send some pictures of  jewelry  for your kind reference according to your requirements.

Q: I am a wholesaler. Is there anything I should know before placing an order?
A: 1. MOQ: 5pcs per item  for gold jewelry, 10pcs for silver jewelry ,USD3000 at least for each order
     2. Deposit:  30% of total amount
     3. Payment before delivery 
     4. Delivery date: 2-4 weeks
     5. If the balance is delayed over 90 days, we will forfeit the deposit

Q: How do I order an item?
A: Use our Order Cart: simply add your desirable designs into your shopping cart. After placing your order, you will receive a message of confirming your order and providing you with a reference order number. And we will get contact with you within 12 hours.You could also download our order sheet and fill out  the details information, then email to us:sale@qifujew.com. We will contact you within 24 hours.

Q: Can I order more than one item at a time?
A: Yes. You can order as many different items as you want; when you place an order, there may be quantity limitations on some products (i.e., you may see messaging that reads "Limit per customer: 1" on the product detail page).

Q: Where can I go to view the items I have on order?
A: To view items you have on order, just log into your qifujew.com account and view your order status.

Q: When buying fine jewelry what is the importance of the mark?
A: The specification shows the differences in quality. For example: "14k" means 58.5% pure gold, "18k" is 75% pure gold.  When you see "14k" this means that 14 of 24 parts are pure gold. The remaining 10 are alloy. Alloy is a mixture of several different metals added to strengthen, or in some cases to change the color to a white tone or a rose tone. 
 Normally, we make 18K ,14K, 9K-gold jewelry.

Q: what kind of stones are used in the jewelry ?
A: diamond, cubic zircon, gemstone, natural crystal and coral.

Q: What is the color of gold jewelry?
A: The color of gold is determined by two factors: The type of metal alloys included in it & the percentage of each metal alloy
Yellow Gold
In jewelry at Qifu, you'll find 18k and 14k yellow gold. 18k gold contains more precious metal than 14k gold. It is composed of 75% gold, which is alloyed with other metals to make it enough strong to withstand everyday wear. Because 14k gold is composed of only 58.3% gold, and 41.7% other metals that give it strength, its gold color is not as rich as 18k gold. 14k gold is most commonly found in cases where strength is most important, like in earring backs and bracelet clasps.
White Gold
Because 18k white gold is 75% gold, and 14k white gold is 58.3% gold, jewelry made from these metals has a slight yellow color. To enhance the whiteness, almost all white gold is plated with rhodium, a shiny, white metal which is extremely hard. Depending on the amount of wear to a piece of jewelry, over time this rhodium plating may wear off, revealing the original metal color. Re-plating is a simple process that can be done to restore your jewelry's whiteness if needed.
Rose Gold
Rose gold gets its color from a larger proportion of copper in the metal alloy. This gives the gold a beautiful pink color.

Q: How can I care gold jewellery?
A: Keep your gold jewelry away from harsh chemicals such as chlorine and cleaning fluids. This will reduce daily abrasions and keep its luster. To clean gold jewelry, use a solution of warm water and detergent-free soap and wash gold gently with a soft-bristled brush (a dull tooth brush works well). To store gold pieces separately in soft cloth bags or original boxes to avoid exposure to harsh daily elements.

Q: Do you have any silver jewellery?
A: Besides the gold jewellery, we can also make silver jewellery which consists of 92.5 percent silver and 7.5 percent copper. Although any metal can make up the 7.5 percent non-silver portion of sterling, centuries of experimentation have shown copper to be its best companion, improving the metal's hardness and durability without affecting its beautiful color.

Q: How can I care silver jewellery?
A: With proper care, your fine quality silver will last a lifetime. To minimize scratches and other damage, store your silver jewelry either in a cloth pouch or in a separate compartment in your jewelry box. Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver.

Q: Which size of the ring is fit for me?
A: Check the list and find your ring size