Wholesale Pearl Jewelry Store >> Shipping and return
Dispatch & Delivery
- 1. How will my package be shipped?
Your package will be shipped by International Express Delivery. Such as: EMS, Fedex, UPS, DHL. You can choose the delivery company by yourself. Free shipping on your order over 3000USD.
- 2.When will my orders be shipped?
We'll ship your order at the same day we received your payment if the jewelry you have ordered are in stock.. Otherwise, it will take 7-15 days to process from factory for you.
- 3. What's the shipping charge through different carries?
You can check the shipping cost from our website to check the charge from different delivery company. Or you can ask for help from our sales online.
- 4.How will my order be packed?
For wholesale order, we will pack all the jewelry with OPP by separately. If you need any other different package, please contact with our sales.
- 5. Will I be charged duties and taxes?
All of our prices are FOB; and it's possible, depending on your local customs office and the laws of your country. We cannot control whether you pay duties and taxes, and have no way of determining how much these fees might be. If you have questions about duties and taxes, we encourage you to contact your local customs bureau or post office.
- 6.How do I know that my item has been shipped?
After shipping your package, we will inform you the tracking NO. so that you can track the package online. Also, we will track your package for you till you receive it.
- 7. How long will I receive my package from Delivery Company?
Usually, it depends on different delivery company. Normally, it will take 7-10 days for EMS. It will take 3-7 days for Fedex, DHL, UPS.
- 8. May I return the products if I am dissatisfied?
For the sample order, if you are dissatisfied with the samples, please feel free to negotiate with our sales, it is possible to return the samples or refund for you. For the wholesale order, we will confirm with you before each wholesale order commences. So, your wholesale order can just be applied for return in case of some problems with the quality of the jewelry caused by our factory.